Refund policy

We want you to feel confident shopping with us.

Returns

We accept returns within 14 days of delivery.
To be eligible for a return, items must be unused, in original condition, and in original packaging.

Customers are responsible for return shipping costs.

To start a return, please contact us with:

• your order number

• reason for return

Returns sent without prior approval may not be accepted.

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Refunds

Once your return is received and inspected, we’ll notify you of approval.
Approved refunds will be issued to the original payment method.

Original shipping fees are non-refundable.

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Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos and your order number.
We’ll make it right with a replacement or refund.

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Non-Returnable Situations

We do not accept returns for:

• normal wear and tear

• misuse or improper handling

• items returned outside the return window

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Contact

Questions about your order?
Email us at [kettleku@gmail.com]